Senior Electromechanical Field Service Technician

Giesecke+Devrient; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Giesecke+Devrient is seeking a Level III Field Service Technician in Detroit, Michigan, to provide on-site servicing and repair of complex electromechanical equipment. The role demands strong troubleshooting skills and significant customer interaction to ensure high satisfaction levels. Ideal candidates will have a minimum of four years of experience, including at least two years in a field service environment, and must be proficient in electromechanical systems. Flexibility for travel and shift work is required, along with a commitment to safety and customer service.

Qualifications

• Minimum of four years of relevant work experience.
• At least two years in a field service environment.
• Experience in customer-facing roles required.

Responsibilities

• Perform equipment maintenance at customer sites.
• Respond promptly to service calls.
• Maintain customer satisfaction through open communication.
• Assist with the on-site training of less experienced technicians.

Skills

Electromechanical troubleshooting

Strong oral and written communication skills

Understanding electronic principles

Hands-on experience with electromechanical equipment

Education

High school diploma or GED

Associate degree or trade/technical school certificate

Job description

Giesecke+Devrient is seeking a Level III Field Service Technician in Detroit, Michigan, to provide on-site servicing and repair of complex electromechanical equipment. The role demands strong troubleshooting skills and significant customer interaction to ensure high satisfaction levels. Ideal candidates will have a minimum of four years of experience, including at least two years in a field service environment, and must be proficient in electromechanical systems. Flexibility for travel and shift work is required, along with a commitment to safety and customer service.