Senior Electromechanical Field Technician

Giesecke & Devrient GB Ltd.; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Giesecke+Devrient Currency Technology America, Inc. in Chicago seeks an Electromechanical Field Service Technician III to maintain, install, and repair complex electromechanical equipment on customer sites.

You will work with customers to resolve issues, document failures, and support training of junior technicians, with travel as needed. The role emphasizes safety, professional communication, and data-driven service performance.

Qualifications

• High school diploma or GED required.
• Minimum of four years of relevant work experience, including at least two years in a field service environment.
• Hands-on experience with electromechanical equipment is essential.
• Previous experience in customer-facing roles is required.
• Willingness to travel and perform long hours as needed.

Responsibilities

• Respond to service calls and perform equipment maintenance at customer sites.
• Install, service, and repair complex electromechanical equipment.
• Prepare reports analyzing product failure trends and serviceability issues.
• Assist with on-site training of less experienced field service technicians.
• Communicate effectively with customers and internal teams.
• Manage parts inventory and coordinate shipments for repair.
• Travel as required to support business needs.

Skills

Electromechanical equipment

Troubleshooting

Networking basics

Communication skills

Customer facing

Laptop/Tablet use

Education

High school diploma

Associate degree or technical certificate

Job description

Giesecke+Devrient Currency Technology America, Inc. in Chicago seeks an Electromechanical Field Service Technician III to maintain, install, and repair complex electromechanical equipment on customer sites.

You will work with customers to resolve issues, document failures, and support training of junior technicians, with travel as needed. The role emphasizes safety, professional communication, and data-driven service performance.