Electromechanical Field Service Technician III

Giesecke & Devrient GB Ltd.; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Giesecke & Devrient GB Ltd. is seeking an Electromechanical Field Service Technician III in Detroit, MI. This role involves providing on-site servicing and repair of complex electromechanical equipment, ensuring high customer satisfaction. Candidates should have hands-on experience with electromechanical systems, strong communication skills, and a minimum of four years in a relevant field. The position requires flexibility for travel and long hours, along with a high school diploma and relevant technical education.

Qualifications

• Minimum of four years of relevant work experience, including at least two years in a field service environment.
• Hands-on experience with electromechanical equipment is essential.
• Previous experience in customer-facing roles is required.

Responsibilities

• Provide on-site servicing, installation, and repair of complex electromechanical equipment.
• Support customers with operational or maintenance issues.
• Represent the company professionally at all times.
• Manage parts inventory and coordinate shipments.
• Maintain high customer satisfaction through proactive attention to customer needs.

Skills

Hands-on experience with electromechanical equipment

Proficiency in electromechanical troubleshooting

Strong oral and written communication skills

Ability to use a laptop/tablet for administrative and diagnostic tasks

Education

High school diploma or GED

Associate degree or trade/technical school certificate/diploma

Job description

Electromechanical Field Service Technician III

Location: Detroit, MI, US

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co‑operation within G+D.

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Summary

A Level III Field Service Technician will utilize their technical expertise and independent judgment to provide on‑site servicing, installation, and repair of complex electromechanical equipment. This role is crucial in maintaining high customer satisfaction through data‑driven tools, proactive attention to customer needs, and positive interactions. Responsibilities include supporting customers with operational or maintenance issues, addressing escalated technical and service‑related concerns, diagnosing failures in mechanical, hardware, software, and systems, implementing effective repairs to minimize downtime, and preparing reports for analyzing product failure trends and serviceability issues. Additionally, this role will also assist with the on‑site training and development of less experienced field service technicians and acts as a key communication link between technical support, management, and the customer on technical matters and projects. Flexibility for long hours and travel is required.

Duties/Responsibilities

• Applies company policies and procedures to complete routine tasks effectively.
• Responds promptly to service calls, performs equipment maintenance at customer sites, and assists operators with operational issues.
• Represents the company professionally at all times.
• Handles administrative tasks, including record‑keeping, reporting, and inventory management, with accuracy and timeliness.
• Develops and maintains technical competence through formal training programs, on‑site training, and hands‑on experience.
• Complies with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
• Manages parts inventory, coordinates shipments for repair and replenishment, and oversees the inventory of tools and test equipment.
• Records maintenance activities using approved methods and procedures.
• Follows escalation procedures to resolve issues promptly and ensures timely communication with designated company personnel and customer management.
• Promotes high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
• Assists with the on‑site training of less experienced field service technicians.
• Shows flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses. Travel may be within the home territory or to other areas.
• Performs all activities safely and adheres to company safety policies and procedures.
• Completes other duties as assigned.

Required Skills/Knowledge

• Hands‑on experience with electromechanical equipment is preferred.
• Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
• Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.
• Strong oral and written communication skills are essential.
• Ability to use a laptop/tablet for administrative and diagnostic tasks.
• Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians).
• Work may be home office‑based or customer site‑based.
• Personal vehicle use may be required depending on business needs.
• Potential responsibility for a company fleet vehicle may be required depending on business needs.
• Shift work may be required.

Required Education and Experience

• High school diploma or GED required.
• An Associate degree or trade/technical school certificate/diploma preferred.
• Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
• Hands‑on experience with electromechanical equipment is essential.
• Previous experience in customer‑facing roles is required.

Other Duties

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity