Senior EdTech Enterprise Account Manager (Remote)

RemoteFetch; Arizona; Remote; USD 90,000 - 130,000; Full time

Job summary

Academian seeks an experienced Account Manager to lead enterprise relationships across its education and EdTech client base. You will oversee consulting and technology service engagements, ensuring satisfaction and growth opportunities.

The role requires strategic account management, stakeholder engagement, and collaboration with Sales, Delivery, Product, and Technology teams. This is a fully remote position with travel up to 25% and US work authorization.

Qualifications

• 8+ years of experience in account management or related roles.
• Experience with enterprise accounts and multi-stakeholder engagements.
• Experience in consultative selling and professional/service consulting.
• Familiarity with learning technologies and digital learning ecosystems.

Responsibilities

• Manage and grow relationships with Higher Education and EdTech clients.
• Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
• Own SOW-based consulting and technology delivery engagements from initiation through execution.
• Support the delivery of client-focused solutions and strategic initiatives.
• Monitor account performance, adoption metrics, and client satisfaction.
• Manage escalations, proactively resolve issues, and ensure service excellence.
• Identify opportunities for account growth, retention, and strategic partnerships.
• Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
• Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
• Monitor market developments and the competitive landscape.
• Provide market insights and recommendations to leadership.

Skills

Account Management

Client Success

Consulting Services

Technology Delivery

Education

Bachelor's degree

Job description

Academian seeks an experienced Account Manager to lead enterprise relationships across its education and EdTech client base. You will oversee consulting and technology service engagements, ensuring satisfaction and growth opportunities.

The role requires strategic account management, stakeholder engagement, and collaboration with Sales, Delivery, Product, and Technology teams. This is a fully remote position with travel up to 25% and US work authorization.