Senior eDiscovery Program Lead - Remote Client Delivery

Epiq; United States; Remote; USD 115,000 - 130,000; Full time

Job summary

Epiq is seeking a Senior Client Services Project Manager to lead high-impact, client-facing projects and oversee strategic client relationships. You will manage complex project portfolios, mentor project teams, and drive operational excellence in legal operations and delivery.

This role requires advanced leadership, cross-functional collaboration, and a track record of delivering results. The position emphasizes relationship management, process improvement, and financial stewardship within a

Qualifications

• 7+ years of project management experience.
• 3+ years of legal admin, paralegal, compliance, settlement experience for external candidates.
• Bachelor’s or advanced degree in Legal Studies, Business Administration, or related field (or equivalent) preferred.
• Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
• Proficiency in Microsoft Office and project management platforms.
• Experience mentoring and developing project teams.
• Expertise in data workflows, document review processes, and legal technology.

Responsibilities

• Lead full project lifecycle from strategic planning through delivery, ensuring alignment with client objectives and internal standards.
• Translate complex client and court requirements into scalable project plans and deliver sustainable outcomes.
• Own service delivery relationships for strategic client accounts, ensuring proactive communication and satisfaction.
• Represent Client Services in high-level discussions with clients and internal stakeholders.
• Provide supervision, coaching, and professional development for Project Managers and team members.
• Conduct performance evaluations and address employee performance concerns per policy.
• Champion collaboration across departments to ensure seamless execution and integrated service delivery.
• Participate in enterprise-wide strategic initiatives and development of global best practices.
• Oversee quality assurance, SLA compliance, and stakeholder satisfaction.
• Lead root cause analysis and enterprise-level process improvement initiatives.
• Drive project forecasting, financial stewardship, and resource planning.
• Oversee data workflows, reporting, and billing accuracy with innovative tools.

Skills

Project management

Legal admin experience

Client relationship management

Leadership

Microsoft Office

Data workflows

Legal technology

Education

Bachelor’s or advanced degree in Legal Studies or Business Administration

Tools

Project management software

Job description

Epiq is seeking a Senior Client Services Project Manager to lead high-impact, client-facing projects and oversee strategic client relationships. You will manage complex project portfolios, mentor project teams, and drive operational excellence in legal operations and delivery.

This role requires advanced leadership, cross-functional collaboration, and a track record of delivering results. The position emphasizes relationship management, process improvement, and financial stewardship within a