Senior ED Patient Access Lead (On-Call/Rotating Shifts)

Sentara; Norfolk (VA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Paid Time Off

Adoption, Fertility and Surrogacy Reim

Employee Wellness Programs

Job summary

Sentara Norfolk General Hospital is seeking a Senior Patient Access Representative to register patients for the Emergency Department and other hospital registration areas. The role includes acting as a registrar system super-user, taking on on-call rotations during the week and weekends, participating in interviews, QA audits, and reporting, while mentoring staff and coordinating department orientation.

Promotion paths exist within Patient Access.

Qualifications

• HS diploma or equivalent required.
• 2 years of Customer Service and/or Data Entry.
• Healthcare experience preferred (2 years in a related area).
• Proficiency in keyboarding.

Responsibilities

• Register patients for the Emergency Department and other registration areas.
• Serve as registrar system super-user and mentor staff.
• Participate in on-call rotation during week and weekends.
• Assist in interviewing, QA audits, and reporting.
• Support department leadership and supply management.
• Provide preceptor orientation to new staff.

Skills

Customer Service

Team Leadership

Patient Registration

Data Entry

Front Desk

First Point of Contact

Insurance Verification

Scheduling

Non-clinical

Receptionist duties

Education

High School Diploma

Associate or Bachelor's degree in lieu of experience

Job description

Sentara Norfolk General Hospital is seeking a Senior Patient Access Representative to register patients for the Emergency Department and other hospital registration areas. The role includes acting as a registrar system super-user, taking on on-call rotations during the week and weekends, participating in interviews, QA audits, and reporting, while mentoring staff and coordinating department orientation.

Promotion paths exist within Patient Access.