Senior Patient Access Representative ED

Sentara Healthcare Inc; Norfolk, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus up to $1,500

Job summary

Sentara Healthcare Inc. seeks a Senior Patient Access Representative for on-site work in Norfolk, VA. The role involves registering patients for the Emergency Department and other hospital registration areas, while supporting leadership, QA, and staff training.

You will participate in on-call rotations during weekdays and weekends and may advance to roles like Team Coordinator. A sign-on bonus is available for qualified candidates.

Qualifications

• 2 years of Customer Service and/or Data Entry experience.
• Associate or bachelor’s degree in lieu of two years of experience.
• Two years of previous experience in a healthcare environment in a related area.
• Proficiency in Keyboarding.

Responsibilities

• Register patients for the Emergency Department or other registration areas.
• Assist Team Leader and leadership by serving as registration system super-user.
• Support on-call rotation during weekdays and weekends.
• Participate in interviewing, QA audits, and staff training; ensure supplies and participate in meetings and workgroups.

Skills

Customer Service

Data Entry

Keyboarding

Education

High School Diploma

Associate or Bachelor’s degree in lieu of two years of experience

Job description

Full-Time, Rotating shifts, on-call required, Emergency Department

The Senior Patient Access Representative is a working resource to the patient registration teams. Responsibilities include registering patients for the Emergency Department, and/or various registration areas of the hospital. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation during the week and on the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. The Team Lead is required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. If you desire, there are promotional opportunities in Patient Access such as a Team Coordinator.

Up to $1,500Sign-On Bonus for Qualified Candidates!

Education

HS - High School Grad or Equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

• 2 years of Customer Service and/or Data Entry
• Associate or bachelor’s degree in Lieu of two years of experience
• Two years of previous experience in a healthcare environment in a related area
• Proficiency in Keyboarding

Keywords: Customer Service, Team Lead, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster