Senior DSP Growth Coach & Operations Partner

Amazon; Chicago (IL); Hybrid; USD 122,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Benefits overview

Job summary

Amazon Logistics in Chicago seeks a Senior Business Coach to guide Delivery Service Partner owners, driving strategic growth and operational excellence across the DSP network. You will enable financially sustainable growth, optimize processes, and advise on scalable solutions throughout the lifecycle of partnerships with Amazon.

The role requires strong analytical and problem-solving skills, cross-functional collaboration, and a willingness to travel for portfolio support.

Qualifications

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.
• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.

Responsibilities

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
• Provide comprehensive consultation on financial management and operational optimization.
• Support development of scalable business processes to ensure consistent performance metrics.
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities.
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
• Guide strategic planning and execution of network capacity management.
• Foster strong DSP community engagement through coordination of local events and regional initiatives.
• Build and maintain productive relationships with regional stakeholders.
• Identify operational inefficiencies and champion process improvements across the network.
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience.
• Drive both strategic initiatives and tactical execution to achieve business objectives.
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long-term solutions.
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities.
• Demonstrate sound judgment in solution design, balancing complexity with efficiency.
• Lead resolution of complex business challenges through detailed analysis and effective escalation management.
• Foster collaborative relationships across multiple business units and organizational levels.
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management.
• Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations.

Skills

Account management

Relationship management

Small business logistics

Job description

Amazon Logistics in Chicago seeks a Senior Business Coach to guide Delivery Service Partner owners, driving strategic growth and operational excellence across the DSP network. You will enable financially sustainable growth, optimize processes, and advise on scalable solutions throughout the lifecycle of partnerships with Amazon.

The role requires strong analytical and problem-solving skills, cross-functional collaboration, and a willingness to travel for portfolio support.