Senior Business Coach, Delivery Service Partner Program

Amazon; Chicago (IL); Hybrid; USD 122,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Benefits overview

Job summary

Amazon Logistics in Chicago seeks a Senior Business Coach to guide Delivery Service Partner owners, driving strategic growth and operational excellence across the DSP network. You will enable financially sustainable growth, optimize processes, and advise on scalable solutions throughout the lifecycle of partnerships with Amazon.

The role requires strong analytical and problem-solving skills, cross-functional collaboration, and a willingness to travel for portfolio support.

Qualifications

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.
• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.

Responsibilities

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
• Provide comprehensive consultation on financial management and operational optimization.
• Support development of scalable business processes to ensure consistent performance metrics.
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities.
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
• Guide strategic planning and execution of network capacity management.
• Foster strong DSP community engagement through coordination of local events and regional initiatives.
• Build and maintain productive relationships with regional stakeholders.
• Identify operational inefficiencies and champion process improvements across the network.
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience.
• Drive both strategic initiatives and tactical execution to achieve business objectives.
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long-term solutions.
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities.
• Demonstrate sound judgment in solution design, balancing complexity with efficiency.
• Lead resolution of complex business challenges through detailed analysis and effective escalation management.
• Foster collaborative relationships across multiple business units and organizational levels.
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management.
• Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations.

Skills

Account management

Relationship management

Small business logistics

Job description

Description

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.

The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This role’s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature-state optimization. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.

What You’ll Do

As Senior Business Coach (BC), you will manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network. With the evolution of delivery modes and rural expansion planned for 2026, and continued strategic expansion into 2027, this role is integral to our program's evolution. Sr. BCs provide strategic guidance to DSP owners throughout their business life-cycle of their relationship with Amazon—from pre-launch preparation through mature-state optimization. You will facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network. The position requires extensive collaboration with cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams. The ideal candidate will demonstrate strong analytical capabilities, strategic problem-solving skills, and the ability to implement data-driven recommendations that create meaningful change both internally and externally.

Key job responsibilities

Operational Excellence & Financial Advisory

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization
• Provide comprehensive consultation on financial management and operational optimization
• Support development of scalable business processes to ensure consistent performance metrics
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis

Business Development & Program Management

• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives
• Guide strategic planning and execution of network capacity management

Stakeholder Engagement & Program Enhancement

• Foster strong DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience

A day in the life

Strategic Leadership & Decision Making

• Drive both strategic initiatives and tactical execution to achieve business objectives
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long-term solutions
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities
• Demonstrate sound judgment in solution design, balancing complexity with efficiency

Stakeholder Management & Communication

• Lead resolution of complex business challenges through detailed analysis and effective escalation management
• Foster collaborative relationships across multiple business units and organizational levels
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management
• Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations

Location & Travel Requirements

• Position is headquartered at our Chicago Hub
• Work arrangement includes structured mix of office presence, field travel, and remote work days. One week per month is dedicated to in-office collaboration at respective/team’s Hub. Significant field engagement is required: minimum 3 days per week of travel for 3 weeks monthly to support portfolio of Delivery Service Partners
• Must be comfortable with regular travel and maintaining a flexible schedule

The ideal candidate will demonstrate exceptional problem-solving capabilities, strong business acumen, and the ability to influence outcomes in a dynamic, fast-paced environment.

About The Team

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Basic Qualifications

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience

Preferred Qualifications

• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 122,400.00 - 165,600.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10520523