Senior Donor Screening & Reception Technician

CSL Plasma; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) Savings Program

Paid Time Off

Paid holidays

Job summary

CSL Plasma in San Antonio, TX is seeking a on-site Reception/Donor Services professional to greet donors, guide them through registration and initial screening per SOPs, and ensure a smooth pheresis workflow. This is a full-time, on-site position.

You will educate donors about therapeutic products, maintain accurate records, operate equipment, monitor donor safety, and collaborate with staff. A minimum of 18 months in clerical/customer service and a high school diploma are required; bilingual

Qualifications

• Minimum 18 months experience in clerical or customer service position.
• Must be able to perform basic math.

Responsibilities

• Assist donors through the screening process per SOPs.
• Educate donors on therapeutic products and center policies.
• Register and transfer donors as needed.
• Answer phone and assist callers with information.
• Monitor donors for reactions during/after pheresis and notify staff.
• Calibrate equipment daily and address out-of-spec issues.
• Troubleshoot equipment failures and document incidents.
• Provide guidance and training to Reception Technicians and staff.
• Alert supervisor to donor flow issues.
• Record donor data accurately in the donor information system.
• Understand policies on hyperimmune programs when applicable.
• Maintain a clean, efficient work environment and supplies; follow HSE/OSHA.
• Maintain confidentiality of donor and center information.
• May be cross-trained in other areas.
• Bilingual skills may be required.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Bilingual (as needed)

Education

High school diploma or equivalent

Job description

CSL Plasma in San Antonio, TX is seeking a on-site Reception/Donor Services professional to greet donors, guide them through registration and initial screening per SOPs, and ensure a smooth pheresis workflow. This is a full-time, on-site position.

You will educate donors about therapeutic products, maintain accurate records, operate equipment, monitor donor safety, and collaborate with staff. A minimum of 18 months in clerical/customer service and a high school diploma are required; bilingual