Senior Document Production Specialist — Onsite (1st Shift)

RRD; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Job summary

RRD in Columbus, OH is seeking a Senior Document Production Associate for an onsite role. You will perform word processing and document production tasks, ensuring accuracy and client satisfaction, with a Tuesday-Saturday shift and an additional $0.50/hour differential.

You will assess requests, apply the correct production workflow, and troubleshoot issues while coordinating with the team to meet deadlines and maintain high quality. Strong MS Office skills and confidentiality are essential.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production or word processing experience preferred.
• Advanced skill in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing/creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment, both independently and collaboratively.
• Ability to prioritize work and meet deadlines.
• Strong attention to detail with good organizational skills and emphasis on accuracy.
• Ability to handle sensitive/confidential documents and information.
• Ability to make independent decisions that conform to business needs.
• Ability to troubleshoot complex tasks/equipment/software and know when to escalate.
• Excellent verbal and written communication; professional telephone/email etiquette.
• Self-motivated with a positive can-do attitude.
• Proven customer service skills to build/maintain client relationships.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests and identify the correct process to produce documents.
• Edit, proofread, convert, create, transcribe, or complete documents to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software, and hardware.
• Coordinate document production services, preparation, intake, and workflow within the team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor, or client on job/deadline issues.
• Foster continuous service improvement and client relationships.
• Handle sensitive/confidential documents and information.
• Perform quality assurance on others’ work.
• Train junior staff members.
• Assist peer teams with proofreading, design, or other document production tasks.
• Interact with clients in person, over the phone, or electronically.

Skills

Attention to detail

Communication skills

Customer service

Team collaboration

Independent judgment

Education

High school diploma or equivalent

Tools

MS Office

Job description

RRD in Columbus, OH is seeking a Senior Document Production Associate for an onsite role. You will perform word processing and document production tasks, ensuring accuracy and client satisfaction, with a Tuesday-Saturday shift and an additional $0.50/hour differential.

You will assess requests, apply the correct production workflow, and troubleshoot issues while coordinating with the team to meet deadlines and maintain high quality. Strong MS Office skills and confidentiality are essential.