Senior Document Production Specialist

RRD Company; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

RRD Company in Columbus, OH, onsite only, seeks a Senior Document Production Associate to deliver Word processing and document production services for clients. Shift runs Tue–Sat, 8 a.m.–5 p.m. with a $0.50/hour differential.

You will assess requests, apply correct production processes, edit, transcribe, and ensure deadlines are met. You will use Word, Excel and PowerPoint and coordinate workflow within the team.

Qualifications

• Highschool diploma or equivalent required; higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced MS Office skills (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and confidential documents and information
• Ability to troubleshoot complex tasks and know when to escalate
• Excellent verbal and written communication skills, including professional telephone and email etiquette
• Self-motivated with positive attitude
• Proven customer service skills

Responsibilities

• Perform document production work according to established policies
• Assess job requests and determine correct process to produce documents
• Edit, proofread, convert, create, transcribe or complete production requests
• Demonstrate intermediate to advanced use of equipment, software and hardware
• Coordinate document production services, preparation, intake and workflow
• Troubleshoot complex software or hardware problems
• Use logs/tracking software for all work
• Meet contracted deadlines for accepting, completing and delivering work
• Communicate with peers, supervisor or client on issues
• Train junior staff and assist peer teams as needed
• Interact with clients in person, over the phone or electronically
• Adhere to company and client site policies
• Maintain cost-efficient use of equipment and supplies

Skills

Attention to detail

Communication

Time management

Independent judgment

Education

High school diploma or equivalent

Higher education preferred or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

RRD Company in Columbus, OH, onsite only, seeks a Senior Document Production Associate to deliver Word processing and document production services for clients. Shift runs Tue–Sat, 8 a.m.–5 p.m. with a $0.50/hour differential.

You will assess requests, apply correct production processes, edit, transcribe, and ensure deadlines are met. You will use Word, Excel and PowerPoint and coordinate workflow within the team.