Senior Document Production Specialist - Detail-Driven

Rrdonnelley; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. Work hours are M-F 10am - 7pm. Responsibilities include producing, editing, proofreading, and coordinating document workflows while ensuring accuracy and confidentiality.

The role emphasizes thorough QA, training junior staff, and meeting deadlines. The position involves using MS Office tools (Word, Excel, PowerPoint), handling sensitive information, and interacting with

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Edit, proofread, convert, create, transcribe or complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed

Skills

MS Office advanced

Typing skills

Document editing

Independent judgment

Education

High school diploma

3 years document production experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. Work hours are M-F 10am - 7pm. Responsibilities include producing, editing, proofreading, and coordinating document workflows while ensuring accuracy and confidentiality.

The role emphasizes thorough QA, training junior staff, and meeting deadlines. The position involves using MS Office tools (Word, Excel, PowerPoint), handling sensitive information, and interacting with