Document Production Coordinator: Proofing, QA & Training

SmartRecruiters, Inc.; Warrenville (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Employee discounts

Job summary

RRD is seeking a Document Production Workflow Coordinator to deliver high‑quality, timely document production in a fast-paced environment. You will assess documents, perform edits, proofing, formatting and conversions with speed and accuracy, and may train team members while coordinating workflow within shifts.

The role requires a Bachelor’s degree or equivalent with 3+ years of office experience, strong Microsoft Office skills, and the ability to manage multiple projects under tight deadlines.

Qualifications

• Bachelor’s degree or equivalent with years of experience able to substitute.
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience.
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client.
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices.
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results.
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner.
• Ability to work in a fast‑paced, deadline driven team environment.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Must be self‑motivated with positive can‑do attitude.

Responsibilities

• Intakes work requests from the client; clarifies job instructions and negotiates deadlines with the requester.
• Prioritizes work requests across team and coordinates/balances multiple projects based on guidelines.
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters.
• Detects formatting and compositional errors in documents; verifies citations are properly formatted.
• Checks corrected proofs of documents against mark‑up for comparison and quality assurance.
• Adheres to and monitors team members’ adherence to formatting standards and client environment.
• Demonstrates professional expectations for team members when dealing with client requesters and deadlines.
• Responsible for development and delivery of on‑going training of new and existing team members.
• Facilitates focus and coordination on shifts to meet or exceed client expectations for quality and timeliness.
• Trains more junior staff members, as needed.
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner.
• Assists the Lead, Supervisor or Manager in the execution of administrative procedures.
• Facilitates team’s adherence to company policies and works collaboratively across team members.
• Interacts with clients in person, over the phone or electronically.
• Adheres to Williams Lea policies and client site policies.
• Uses equipment and supplies in a cost‑efficient manner.

Skills

Microsoft Office

Proofreading

Document production

Attention to detail

Communication skills

Team coordination

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

RRD is seeking a Document Production Workflow Coordinator to deliver high‑quality, timely document production in a fast-paced environment. You will assess documents, perform edits, proofing, formatting and conversions with speed and accuracy, and may train team members while coordinating workflow within shifts.

The role requires a Bachelor’s degree or equivalent with 3+ years of office experience, strong Microsoft Office skills, and the ability to manage multiple projects under tight deadlines.