Senior Document Production Specialist - 2nd Shift

RRD; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD is actively hiring a Senior Document Production Associate to deliver word processing and document production services for clients. The role operates on 2nd shift, Tuesday through Saturday, 3:00 pm to 12:00 am ET, at our Columbus, OH location.

You will process documents, edit, proofread, and ensure quality while meeting deadlines and client expectations. The ideal candidate has at least 3 years of experience in a legal, banking, or large corporate setting, strong MS Office skills, and the

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced skill in MS Office; strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment, working both independently and collaboratively.
• Ability to prioritize work, balance projects and meet deadlines in a timely manner.
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; knows when to escalate.
• Excellent verbal and written communication skills, including professional telephone and email etiquette.
• Must be self-motivated with positive can-do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Perform document production work according to established policies and procedures.
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle.
• Edit, proofread, convert, create, transcribe or complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation, as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

MS Office proficiency

Attention to detail

Time management

Communication skills

Independent decision making

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

RRD is actively hiring a Senior Document Production Associate to deliver word processing and document production services for clients. The role operates on 2nd shift, Tuesday through Saturday, 3:00 pm to 12:00 am ET, at our Columbus, OH location.

You will process documents, edit, proofread, and ensure quality while meeting deadlines and client expectations. The ideal candidate has at least 3 years of experience in a legal, banking, or large corporate setting, strong MS Office skills, and the