Senior Document Production Specialist (Evening Shift)

Rrdonnelley; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Senior Document Production Associate in Columbus, OH to provide word processing and document production services for clients on the 2nd shift (Tue–Sat, 3:00 PM–12:00 AM ET). The role requires at least 3 years in a professional environment, with strong MS Office and detail orientation.

You will edit, proofread, convert and transcribe documents, coordinate workflow, and train junior staff while meeting tight deadlines and handling confidential information.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Document production experience

MS Office proficiency

Ability to work under deadlines

Detail-oriented

Education

High school diploma or equivalent

Higher level education preferred or equivalent experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RRD is seeking a Senior Document Production Associate in Columbus, OH to provide word processing and document production services for clients on the 2nd shift (Tue–Sat, 3:00 PM–12:00 AM ET). The role requires at least 3 years in a professional environment, with strong MS Office and detail orientation.

You will edit, proofread, convert and transcribe documents, coordinate workflow, and train junior staff while meeting tight deadlines and handling confidential information.