Senior District Operations Leader – Route & Safety

Primo Brands; Scott (LA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401K with match

ESPP

Paid time off

Holidays & paid leave

Tuition reimbursement

Job summary

Primo Brands' District Operations Manager II, Customer Direct, Lafayette, LA, will lead a Route Sales Representatives workforce responsible for safely delivering bottled water to commercial and residential customers. This role champions a safety-first culture through training, accountability, and hands-on coaching.

The DOM II drives execution of branch standards for service, delivery, and inventory, while guiding team development and ensuring performance and budget goals are met to deliver a

Qualifications

• BA/ BS degree strongly preferred.
• Experience managing large teams (20+ people) of service, operations, or logistics employees.
• Strong safety leadership and coaching abilities.

Responsibilities

• Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives.
• Champion safety by actively leading and demonstrating behaviors aligned to Primo Brands' Core Safety Principles.
• Own execution and adherence to Primo Brands'standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration.
• Support the personal and professional development of direct reports through performance objectives and coaching.
• Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed.
• Promote positive employee experience through on-boarding, orientation, and employee engagement activities.
• Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions.
• Responsible for maintaining staffing levels through talent acquisition, development, and retention.
• Ensure all team members have the proper product loaded to meet daily delivery commitments.
• Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions.
• Ensure financially sounds decisions to deliver financial plan for area of responsibility.
• Serve as key part of the change network by actively leading direct reports through transformational business initiatives.

Skills

People management

Safety leadership

Budget & financials

Operational excellence

Communication skills

Coaching & development

MS Office proficiency

Change leadership

Education

BA/ BS Degree strongly preferred

Tools

Microsoft Office

Job description

Primo Brands' District Operations Manager II, Customer Direct, Lafayette, LA, will lead a Route Sales Representatives workforce responsible for safely delivering bottled water to commercial and residential customers. This role champions a safety-first culture through training, accountability, and hands-on coaching.

The DOM II drives execution of branch standards for service, delivery, and inventory, while guiding team development and ensuring performance and budget goals are met to deliver a