Route Operations Lead: Team Leadership & Customer Growth

Ronnoco Beverage Solutions; Springfield (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Ronnoco Coffee LLC in Springfield, MO is seeking a Route Operations Manager to oversee daily DSD and service routes within the territory. You will direct a team of route sales associates and technicians, ensure efficient operations, and uphold service standards.

The role focuses on building strong customer relationships, driving process improvements, and coordinating with the sales team to promote products.

Qualifications

• Bachelor's degree or equivalent; or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Must have five years administrative/managerial experience in customer service industry.
• A personal presence which is characterized by a sense of honesty, integrity, and customer focus with the ability to inspire and motivate others to promote the mission, vision, goals and values of Ronnoco Coffee.
• Must display good verbal and written communication skills and be able to professionally receive and follow oral instructions.
• Must possess problem analysis, resolution and active listening skills.
• Ability to respond effectively to the most sensitive inquiries or complaints
• Should have an intermediate level of knowledge of Microsoft Office.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret and perform service using a variety of technical instructions and to demonstrate a strong aptitude in troubleshooting.
• Ability to read, analyze, and interpret the most complex wiring diagrams.
• Ability to sit, stand, bend for long periods of time.
• Ability to lift/carry up to 50lbs.
• Ability to climb step ladders.
• Ability to use Smart phone capabilities for work purposes.
• Must display good verbal and written communication skills and be able to professionally receive and follow oral instructions.
• Must possess problem solving skills.
• Team player with the ability to maintain a positive attitude and partner with employees and managers.

Responsibilities

• Provides direction and supervision of a team of Route Sales Associates and Field Service Technicians.
• Identifies, facilitates and supports opportunities for process improvements including warehouse inventory and performance KPI's.
• Provides leadership in problem solving and conflict resolution with customers, employees, and vendors. Provides mentoring/training to promote the development of the team.
• Builds relationships with customers in order to grow within their assigned territory.
• Partners with sales team to approach customers with samples and marketing material.
• Monitors expenses and organizational resources to achieve department targets.
• Works with other departments in problem analysis and seeks innovative win-win resolutions.
• Accomplishes timely job performance evaluations for directly supervised staff and assists supervisors in their evaluation of employees as needed.

Skills

Leadership

Customer service

Communication

Team player

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Ronnoco Coffee LLC in Springfield, MO is seeking a Route Operations Manager to oversee daily DSD and service routes within the territory. You will direct a team of route sales associates and technicians, ensure efficient operations, and uphold service standards.

The role focuses on building strong customer relationships, driving process improvements, and coordinating with the sales team to promote products.