Senior Dispatcher: On-Time Routes & Driver Coach

First Student; Middle Island (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Career advancement opportunities

Positive work environment

Job summary

First Student Dispatcher position in Middle Island, NY requires overseeing routes and scheduling, dispatching buses, and coaching drivers to ensure on-time service. The role handles high-volume phone and radio traffic, with responsibilities including driver concerns and liaison with the Operations Supervisor.

Qualified applicants typically have 3–5 years of dispatch experience, a high school diploma, and basic radio dispatch knowledge. DOT drug testing applies.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication skills

Customer service

Time management

Radio dispatch knowledge

Driver/terminal experience

Education

High school diploma or equivalent

Job description

First Student Dispatcher position in Middle Island, NY requires overseeing routes and scheduling, dispatching buses, and coaching drivers to ensure on-time service. The role handles high-volume phone and radio traffic, with responsibilities including driver concerns and liaison with the Operations Supervisor.

Qualified applicants typically have 3–5 years of dispatch experience, a high school diploma, and basic radio dispatch knowledge. DOT drug testing applies.