Bus Dispatch Leader — On-Time Routes & Coaching

First Student; Fairview (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off and holidays

Job summary

First Student in Poughkeepsie, NY is hiring a Dispatcher to oversee bus schedules, support drivers, and ensure on-time performance across routes. This role emphasizes safety and customer service and operates Monday through Friday, 6:00am–3:00pm with a starting pay rate of $31.00 per hour.

The Dispatcher acts as the main communications liaison with drivers and the Operations Supervisor, handles heavy phone and radio traffic, and provides scheduling solutions to optimize daily operations.

Qualifications

• 3-5 years of dispatch experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• DOT drug testing and physical compliance
• DOT Regulation 49 CFR Part 40 prohibits Schedule I drugs

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication skills

Customer service

Dispatcher experience

Time management

Radio dispatch knowledge

Education

High school diploma or equivalent

Job description

First Student in Poughkeepsie, NY is hiring a Dispatcher to oversee bus schedules, support drivers, and ensure on-time performance across routes. This role emphasizes safety and customer service and operates Monday through Friday, 6:00am–3:00pm with a starting pay rate of $31.00 per hour.

The Dispatcher acts as the main communications liaison with drivers and the Operations Supervisor, handles heavy phone and radio traffic, and provides scheduling solutions to optimize daily operations.