Senior Dispatcher — Fast-Paced Team Lead + Incentive Pay

Blanton's Air, Plumbing & Electric; Fayetteville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

Long-Term Disability

401(k) with match

3 weeks PTO + paid holidays

Job summary

Blanton's Air, Plumbing & Electric in Fayetteville/Raleigh Metro is seeking an experienced Senior Dispatcher to own the day, coordinate field technicians, and keep our fast-moving service team humming. This full-time role requires staying calm under pressure, balancing schedules, and making decisive calls to deliver wow for customers.

You'll match calls to technicians, track availability, ensure parts are on time, and lead the morning briefing.

Qualifications

• 2+ years of dispatch or scheduling experience; home services/trades background is a plus, but not required.
• Track record of staying sharp and organized when the day gets chaotic.
• Strong communication skills; you'll work closely with techs, customers, and teammates.
• Solid computer skills (Microsoft Office and web-based tools).
• ServiceTitan experience a plus, but not required.

Responsibilities

• Keep each technician's skills and availability up to date so the right tech gets sent to the right job, every time.
• Match incoming service calls to the best-fit technician based on skill, location, and urgency.
• Track daily job data to drive smart scheduling decisions for the day ahead.
• Run a daily report on which techs are ready for their next call, and lead the team's morning brief.
• Make sure the parts a technician needs for a job are ordered and arrive on time.
• Pitch in on other projects as the team grows; no two days look exactly alike.

Skills

Calm Under Pressure

Sharp & Organized

Decisive

Clear Communicator

Ownership Mentality

Team-First

Tools

Microsoft Office

ServiceTitan

Job description

Blanton's Air, Plumbing & Electric in Fayetteville/Raleigh Metro is seeking an experienced Senior Dispatcher to own the day, coordinate field technicians, and keep our fast-moving service team humming. This full-time role requires staying calm under pressure, balancing schedules, and making decisive calls to deliver wow for customers.

You'll match calls to technicians, track availability, ensure parts are on time, and lead the morning briefing.