Senior Dispatcher: HVAC & Plumbing Service Ops

Bcarlson; Albuquerque, Northern (NM, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Pet Insurance

Employee Discounts

401(k) with 4% Company Match

Paid Time Off

Paid Holidays

Weekly Pay

Opportunities for growth and career...

Job summary

B. Carlson Heating, Air Conditioning & Plumbing in Albuquerque, NM is seeking an experienced Dispatcher to manage busy schedules, dispatch field technicians, and prioritize calls in a fast-paced home services operation.

This on-site role requires strong multitasking and communication skills to keep customers satisfied and technicians productive. Join a long-standing team serving the Albuquerque area with opportunities for growth and reliable, five-star service.

Qualifications

• Minimum 1–2 years of professional dispatch experience required.
• Experience dispatching field technicians required.
• HVAC, Plumbing, Electrical, or other home service industry experience strongly preferred.
• Experience managing multiple technicians and a high volume of service calls.
• ServiceTitan experience strongly preferred.

Responsibilities

• Manage and coordinate daily technician schedules in a fast-paced service environment.
• Dispatch technicians based on customer needs, technician skill sets, location, and call priority.
• Monitor schedules throughout the day and make adjustments as priorities change.
• Dispatch and debrief technicians to keep jobs moving efficiently.
• Communicate with customers regarding appointments, scheduling changes, and service needs.
• Work closely with technicians, customer service representatives, and leadership.
• Help maximize technician productivity and available service capacity.
• Identify scheduling challenges before they become problems.
• Maintain accurate information within the dispatching and scheduling system.
• Support daily and monthly operational goals while delivering an excellent customer experience.

Skills

Dispatch experience

Customer service

Multitask

Communication

Schedule management

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office/Google Workspace

Job description

B. Carlson Heating, Air Conditioning & Plumbing in Albuquerque, NM is seeking an experienced Dispatcher to manage busy schedules, dispatch field technicians, and prioritize calls in a fast-paced home services operation.

This on-site role requires strong multitasking and communication skills to keep customers satisfied and technicians productive. Join a long-standing team serving the Albuquerque area with opportunities for growth and reliable, five-star service.