Dispatch & Scheduling Coordinator

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Career growth opportunities

Ongoing training and development

Team-oriented culture

Job summary

Harris Heating, Plumbing, Air & Electrical is seeking an energetic Dispatcher to join our growing team. You will connect customers with the right technicians, coordinate schedules, and help our operations run smoothly.

The role emphasizes clear communication, multitasking in a fast-paced environment, and delivering outstanding service. ServiceTitan experience is a huge plus, but we’re willing to train the right person.

Qualifications

• Experience in dispatching, scheduling, or customer service is preferred.
• Clear communication and organizational skills are essential.
• Ability to multitask in a high-volume, fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in scheduling and records.

Responsibilities

• Coordinate and dispatch technicians efficiently throughout the day.
• Match the right technician to each job based on skillset, location, and performance.
• Manage technician schedules to maximize productivity and customer satisfaction.
• Communicate clearly with technicians, customers, and managers.
• Monitor work orders for accuracy and make corrections when needed.
• Analyze appointment history and technician performance to improve scheduling decisions.
• Handle multiple priorities, phone calls, emails, and schedule changes with confidence.
• Motivate technicians by communicating opportunities and helping them succeed.
• Follow company processes while maintaining professionalism under pressure.
• Provide outstanding customer service and represent Harris with a positive attitude.

Skills

Dispatcher experience

Communication

Organization

Multitasking

Problem solving

Tools

ServiceTitan

Job description

Harris Heating, Plumbing, Air & Electrical is seeking an energetic Dispatcher to join our growing team. You will connect customers with the right technicians, coordinate schedules, and help our operations run smoothly.

The role emphasizes clear communication, multitasking in a fast-paced environment, and delivering outstanding service. ServiceTitan experience is a huge plus, but we’re willing to train the right person.