Senior Dispatcher - Fast-Paced Home Services

T3 Services Group; Albuquerque (NM); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Pet Insurance

Employee Discounts

401(k) with 4% Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Weekly Pay

Growth opportunities

Job summary

B. Carlson Heating, Air Conditioning & Plumbing is seeking an experienced Dispatcher to manage and coordinate daily technician schedules in a fast-paced home services operation in Albuquerque.

You will dispatch technicians based on customer needs, prioritize calls, and keep the day moving smoothly. The role requires 1–2 years of dispatch experience, strong communication skills, and the ability to multitask under pressure.

Qualifications

• Minimum 1–2 years of professional dispatch experience required.
• Experience dispatching field technicians required.
• HVAC, Plumbing, Electrical, or other home service industry experience strongly preferred.
• Experience managing multiple technicians and a high volume of service calls.
• Experience making real-time scheduling and routing decisions.
• Strong understanding of technician productivity, call prioritization, and schedule management.
• Proficiency with ServiceTitan is a strong plus.
• Strong customer service and communication skills.
• High school diploma or GED required.
• Proficiency with Microsoft Office or Google Workspace.

Responsibilities

• Manage and coordinate daily technician schedules in a fast-paced service environment.
• Dispatch technicians based on customer needs, technician skill sets, location, and call priority.
• Monitor schedules throughout the day and make adjustments as priorities change.
• Dispatch and debrief technicians to keep jobs moving efficiently.
• Communicate with customers regarding appointments, scheduling changes, and service needs.
• Work closely with technicians, customer service representatives, and leadership.
• Help maximize technician productivity and available service capacity.
• Identify scheduling challenges before they become problems.
• Maintain accurate information within the dispatching and scheduling system.
• Support daily and monthly operational goals while delivering an excellent customer experience.

Skills

Dispatch experience

Scheduling

Prioritization

Customer service

Communication

Multitasking

Decision making under pressure

Education

High School Diploma or GED

Tools

ServiceTitan

MS Office

Google Workspace

Job description

B. Carlson Heating, Air Conditioning & Plumbing is seeking an experienced Dispatcher to manage and coordinate daily technician schedules in a fast-paced home services operation in Albuquerque.

You will dispatch technicians based on customer needs, prioritize calls, and keep the day moving smoothly. The role requires 1–2 years of dispatch experience, strong communication skills, and the ability to multitask under pressure.