Senior Dispatcher: Command the Day & Lead the Team

Blanton's Air, Plumbing & Electric; Garner (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Long-Term Disability

401(k) with match

3 weeks PTO + paid holidays

Job summary

Blanton's Air, Plumbing & Electric in Fayetteville/Raleigh metro seeks an experienced Senior Dispatcher to manage field technicians and scheduling. You’ll read schedules, coordinate calls, and make quick, correct decisions under pressure.

The role is full-time with 7:00 am–6:00 pm shifts (two rotations) and occasional Saturdays, offering an incentive program up to $1,225 weekly and benefits. Strong organizational and communication skills are essential.

Qualifications

• 2+ years of dispatch or scheduling experience
• Strong communication skills
• Solid computer skills (MS Office and web-based tools)
• ServiceTitan experience a plus

Responsibilities

• Keep each technician's skills and availability up to date so the right tech gets sent to the right job
• Match incoming service calls to the best-fit technician based on skill, location, and urgency
• Track daily job data to drive smart scheduling decisions for the day ahead
• Run a daily report on which techs are ready for their next call and lead the team’s morning brief
• Ensure parts needed for a job are ordered and arrive on time
• Pitch in on other projects as the team grows

Skills

Dispatch & scheduling

Calm Under Pressure

Communication

Organization

MS Office

Tools

ServiceTitan

Web-based tools

Job description

Blanton's Air, Plumbing & Electric in Fayetteville/Raleigh metro seeks an experienced Senior Dispatcher to manage field technicians and scheduling. You’ll read schedules, coordinate calls, and make quick, correct decisions under pressure.

The role is full-time with 7:00 am–6:00 pm shifts (two rotations) and occasional Saturdays, offering an incentive program up to $1,225 weekly and benefits. Strong organizational and communication skills are essential.