Dispatch Excellence Manager: Own Capacity & Revenue

Blanton’s Air, Plumbing & Electric; Fayetteville (AR); On-site; USD 85,000 - 105,000; Full time

Job summary

Blanton’s Air, Plumbing & Electric in Fayetteville, NC is seeking a Dispatch Manager to lead the dispatch function across departments. You’ll ensure the right technician matches the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will report to the company president and drive accountability, capacity planning, and real-time decision-making to sustain growth and exceed targets. This is a hands-on leadership role in a fast-paced home services environment.

Qualifications

• 2-3 years of proven leadership experience with measurable results.
• Strong communication and accountability leadership skills.
• High-level problem-solving ability.
• Ability to lead in a fast-paced, real-time operational environment.

Responsibilities

• Lead, manage, and hold dispatch accountable to performance standards.
• Own capacity utilization, scheduling efficiency, and call flow execution.
• Monitor and drive daily revenue and operational targets.
• Train and develop dispatchers into high performers.

Skills

Leadership

Communication

Accountability

Problem-solving

Operational leadership

Tools

ServiceTitan

Job description

Blanton’s Air, Plumbing & Electric in Fayetteville, NC is seeking a Dispatch Manager to lead the dispatch function across departments. You’ll ensure the right technician matches the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will report to the company president and drive accountability, capacity planning, and real-time decision-making to sustain growth and exceed targets. This is a hands-on leadership role in a fast-paced home services environment.