Senior Dispatcher

Blanton's Air, Plumbing & Electric; Fayetteville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

Long-Term Disability

401(k) with match

3 weeks PTO + paid holidays

Job summary

Blanton's Air, Plumbing & Electric in Fayetteville/Raleigh Metro is seeking an experienced Senior Dispatcher to own the day, coordinate field technicians, and keep our fast-moving service team humming. This full-time role requires staying calm under pressure, balancing schedules, and making decisive calls to deliver wow for customers.

You'll match calls to technicians, track availability, ensure parts are on time, and lead the morning briefing.

Qualifications

• 2+ years of dispatch or scheduling experience; home services/trades background is a plus, but not required.
• Track record of staying sharp and organized when the day gets chaotic.
• Strong communication skills; you'll work closely with techs, customers, and teammates.
• Solid computer skills (Microsoft Office and web-based tools).
• ServiceTitan experience a plus, but not required.

Responsibilities

• Keep each technician's skills and availability up to date so the right tech gets sent to the right job, every time.
• Match incoming service calls to the best-fit technician based on skill, location, and urgency.
• Track daily job data to drive smart scheduling decisions for the day ahead.
• Run a daily report on which techs are ready for their next call, and lead the team's morning brief.
• Make sure the parts a technician needs for a job are ordered and arrive on time.
• Pitch in on other projects as the team grows; no two days look exactly alike.

Skills

Calm Under Pressure

Sharp & Organized

Decisive

Clear Communicator

Ownership Mentality

Team-First

Tools

Microsoft Office

ServiceTitan

Job description

SENIOR DISPATCHER

Command the Board. Own the Day. Lead the Team.

Experienced | Full-Time | Fayetteville/Raleigh Metro

Blanton's Air, Plumbing & Electric has proudly served our community for 75 years and we're just getting started. As a 4.8-star rated home services provider with over 7,000 Google reviews, we deliver exceptional service through a culture built on integrity, growth, and care.

We're looking for an experienced dispatcher who knows how to keep a fast-moving field team running like a machine, someone who can read a schedule, read a room, and make the right call under pressure. If you've done this before and you're good at it, Blanton's is where that skill gets recognized.

$20–$26/HOUR + INCENTIVE PAY UP TO $1225 PER WEEK

Full-Time

• 7:00 am–6:00 pm (2 shifts)
• Occasional Saturdays
• Fayetteville/Raleigh Metro

CAN DO

ALWAYS GROWING

BE KIND

DO THE RIGHT THING

DELIVER WOW

Who Thrives In This Role

This isn't an entry-level seat; it's for someone who already knows how to run a board under pressure. The right person brings:

• Calm Under Pressure: when three techs go sideways and the phone won't stop ringing, you get sharper, not rattled
• Sharp & Organized: you can hold a dozen moving pieces (schedules, parts, priorities) in your head without dropping one
• Decisive: you make the right-tech-right-call decision fast, and you own the outcome
• Clear Communicator: techs, customers, and teammates all get a straight answer from you, every time
• Ownership Mentality: you treat the day's schedule like it's your own business, not just your assigned task list
• Team-First: you jump in for a tech or a teammate even when it's not technically your job

What You'll Actually Do

You're the hub connecting our field technicians to the customers who need them. On a typical day you'll:

• Keep each technician's skills and availability up to date so the right tech gets sent to the right job, every time
• Match incoming service calls to the best-fit technician based on skill, location, and urgencyTrack daily job data to drive smart scheduling decisions for the day ahead
• Run a daily report on which techs are ready for their next call, and lead the team's morning brief
• Make sure the parts a technician needs for a job are ordered and arrive on time
• Pitch in on other projects as the team grow; no two days look exactly alike

What You’ll Need

• 2+ years of dispatch or scheduling experience; home services/trades background is a plus, but not required
• A track record of staying sharp and organized when the day gets chaotic
• Strong communication skills; you'll work closely with techs, customers, and teammates
• Solid computer skills (Microsoft Office and web-based tools)
• ServiceTitan experience a plus, but not required

What Success Looks Like

Six months in, here's how you'll know you've got it dialed in:

• Right Tech, Right Call, First Time: re-routes and callbacks are the exception, not the norm
• Techs Start the Day Ready: the morning brief runs on time, and every tech knows exactly where they're headed and what they need
• Parts Beat the Truck: the right part is on hand before the tech needs it, not chased down mid-job
• Escalations Land Softly: you catch problems early and resolve them before the customer ever feels them
• The Board Stays Ahead of the Day: you're already planning tomorrow's capacity while today is still running
• Your Team Trusts You: techs and teammates know you've got their day handled, so they can focus on the job in front of them

Benefits

• Medical, Dental, Vision
• Life insurance
• Long-Term Disability
• Optional additional coverage
• 401(k) with match
• 3 weeks PTO + paid holidays

We move fast! Most candidates hear back within 48 hours of applying.

Blanton's is an Equal Opportunity Employer.

Let’s build your future — together.