Dispatch Director: Own Capacity, Revenue & Experience

Blanton’s Air, Plumbing & Electric; Fayetteville (AR); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Company-paid dental

Vision

Life insurance

401(k) with company match

Immediate holiday eligibility

Job summary

Blanton’s Air, Plumbing & Electric is seeking a Dispatch Manager in Fayetteville, NC to lead the dispatch function across departments. You will ensure the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will report to the company president and drive performance, with a focus on capacity utilization, scheduling, and real-time decision making to meet daily targets.

Qualifications

• 2-3 years of proven leadership experience with measurable results.
• Strong communication and accountability leadership skills.
• High-level problem-solving ability.
• Ability to lead in a fast-paced, real-time operational environment.

Responsibilities

• Lead, manage, and hold dispatch accountable to performance standards
• Own capacity utilization, scheduling efficiency, and call flow execution
• Ensure Right Tech, Right Call across all departments
• Monitor and drive daily revenue and operational targets
• Conduct daily dispatch audits, debriefs, and real-time adjustments
• Ensure all calls are updated, scheduled, and properly communicated
• Manage unscheduled jobs and end-of-day completion processes
• Lead weekly 1-on-1s and L10 meetings to align priorities
• Drive Dispatch Pro-utilization and system effectiveness

Skills

Leadership

Communication

Problem-solving

Real-time operations

Tools

ServiceTitan

Job description

Blanton’s Air, Plumbing & Electric is seeking a Dispatch Manager in Fayetteville, NC to lead the dispatch function across departments. You will ensure the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will report to the company president and drive performance, with a focus on capacity utilization, scheduling, and real-time decision making to meet daily targets.