Dispatch Excellence Leader — Drive Revenue & Efficiency

Blanton's Air, Plumbing & Electric; Fayetteville (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Company-paid dental

Vision

Life insurance (with family options)

401(k) with company match

Immediate holiday eligibility

Job summary

Blanton’s Air, Plumbing & Electric in Fayetteville, NC is seeking a Dispatch Manager to own the performance of the dispatch function across all departments. You will ensure the right technician is on the right call at the right time to maximize efficiency and revenue while delivering an exceptional customer experience.

This leadership role reports to the president and focuses on capacity planning, scheduling, audits, and real-time adjustments to keep daily targets on track.

Qualifications

• 2-3 years of proven leadership experience with measurable results.
• Strong communication and accountability leadership skills.
• High-level problem-solving ability.
• Ability to lead in a fast-paced, real-time operational environment.

Responsibilities

• Lead, manage, and hold dispatch accountable to performance standards.
• Own capacity utilization, scheduling efficiency, and call flow execution.
• Ensure Right Tech, Right Call across all departments.
• Monitor and drive daily revenue and operational targets.
• Conduct daily dispatch audits, debriefs, and real-time adjustments.
• Ensure all calls are updated, scheduled, and properly communicated.
• Manage unscheduled jobs and end-of-day completion processes.
• Lead weekly 1-on-1s and L10 meetings to align priorities.
• Drive Dispatch Pro-utilization and system effectiveness.
• Partner with Field Operations to ensure execution in the field.
• Improve workflows, processes, and system usage for efficiency.
• Resolve escalations and eliminate breakdowns in communication.
• Train and develop dispatchers into high performers.

Skills

Leadership

Communication

Accountability

Problem-solving

Tools

ServiceTitan

Job description

Blanton’s Air, Plumbing & Electric in Fayetteville, NC is seeking a Dispatch Manager to own the performance of the dispatch function across all departments. You will ensure the right technician is on the right call at the right time to maximize efficiency and revenue while delivering an exceptional customer experience.

This leadership role reports to the president and focuses on capacity planning, scheduling, audits, and real-time adjustments to keep daily targets on track.