Dispatch Operations Leader — Own Capacity, Drive Revenue

Blanton's Air, Plumbing & Electric; Fayetteville (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) with company match

Immediate holiday eligibility

Job summary

Blanton’s Air, Plumbing & Electric seeks a Dispatch Manager in Fayetteville, NC. This on-site leadership role owns the dispatch function across departments, ensuring the right technician is on the right call at the right time to maximize efficiency and customer experience.

Reporting to the president, you will lead, manage, and hold dispatch teams accountable, optimize capacity and call flow, and drive daily revenue targets with KPIs.

Qualifications

• 2-3 years of proven leadership with measurable results.
• Excellent communication and accountability skills.
• Strong problem-solving abilities.
• Experience leading in fast-paced, real-time operations.

Responsibilities

• Lead, manage, and hold dispatch accountable to performance standards.
• Own capacity utilization, scheduling efficiency, and call flow execution.
• Ensure Right Tech, Right Call across all departments.
• Monitor and drive daily revenue and operational targets.
• Conduct daily dispatch audits, debriefs, and real-time adjustments.
• Ensure all calls are updated, scheduled, and communicated clearly.
• Manage unscheduled jobs and end-of-day completion processes.
• Lead weekly 1-on-1s and L10 meetings to align priorities.
• Drive Dispatch Pro-utilization and system effectiveness.

Skills

Leadership

Communication

Accountability

Problem-solving

Job description

Blanton’s Air, Plumbing & Electric seeks a Dispatch Manager in Fayetteville, NC. This on-site leadership role owns the dispatch function across departments, ensuring the right technician is on the right call at the right time to maximize efficiency and customer experience.

Reporting to the president, you will lead, manage, and hold dispatch teams accountable, optimize capacity and call flow, and drive daily revenue targets with KPIs.