Senior Dispatch Lead – Field Tech Scheduling

Intermountain Home Services, LLC.; Ogden (UT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Vision plan

Dental plan

HSA

401(k) with matching

Job summary

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. You will manage a team of dispatchers coordinating field technicians, balancing workloads, and maintaining clear communication with customers.

Your focus is operational efficiency, technician productivity, and top-notch service. This role thrives in a fast-paced setting, requiring accountable leadership, empathy, and precise scheduling.

Qualifications

• 3–5 years of dispatch, scheduling, or service operations experience.
• Prior supervisory or team lead experience preferred.
• Proficiency in dispatching software, CRM tools, and workforce management platforms.
• Strong communication, organization, and problem-solving skills.
• Ability to remain calm and decisive in high-volume situations.
• Experience in home services, field operations, or multi-location scheduling a plus.
• Must pass background check and drug screening.

Responsibilities

• Lead, train, and coach a team of dispatchers across shifts and departments.
• Monitor daily job scheduling, technician routes, and dispatch flow to ensure on-time service.
• Collaborate with service managers and customer service to balance capacity and customer expectations.
• Identify and resolve scheduling conflicts, escalations, or workflow issues in real time.
• Track and report on key dispatch metrics (response time, job completion, technician efficiency).
• Maintain dispatch SOPs and ensure consistent communication standards.
• Use dispatch software and CRM tools to assign jobs, update status, and support scheduling decisions.
• Assist with onboarding and ongoing training of new dispatchers.
• Participate in cross-functional meetings to improve scheduling strategy and coordination.
• Maintain a calm, solutions-focused presence in a high-volume, service-driven environment.

Skills

Communication

Organization

Problem-solving

Calm under pressure

Leadership

Team coordination

Tools

Dispatch software

CRM tools

Workforce management platforms

Job description

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. You will manage a team of dispatchers coordinating field technicians, balancing workloads, and maintaining clear communication with customers.

Your focus is operational efficiency, technician productivity, and top-notch service. This role thrives in a fast-paced setting, requiring accountable leadership, empathy, and precise scheduling.