Service Dispatch Supervisor

Intermountain Home Services; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision plan

Dental plan

HSA options

401(k) with company match

Paid time off

Job summary

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. You’ll manage a team of dispatchers coordinating field technicians, balance workloads, and maintain clear communication with customers to drive efficiency and service quality.

This is an ideal position for someone who thrives in a fast-paced environment, leads with accountability and empathy, and understands the importance of precision in scheduling and communication.

Qualifications

• 3–5 years of dispatch, scheduling, or service operations experience.
• Prior supervisory or team lead experience preferred.
• Proficiency in dispatching software, CRM tools, and workforce management platforms.
• Strong communication, organization, and problem-solving skills.
• Ability to remain calm and decisive in high-volume situations.
• Experience in home services, field operations, or multi-location scheduling a plus.
• Must pass background check and drug screening.

Responsibilities

• Lead, train, and coach a team of dispatchers across shifts and departments.
• Monitor daily job scheduling, routes, and dispatch flow to ensure on-time service.
• Collaborate with service managers and customer service to balance capacity and expectations.
• Identify and resolve scheduling conflicts and workflow issues in real time.
• Track and report on dispatch metrics such as response time and efficiency.
• Maintain dispatch SOPs and communication standards.
• Use dispatch software and CRM tools to assign jobs and update status.
• Assist with onboarding and ongoing dispatchers training.
• Participate in cross-functional meetings to improve scheduling strategy and coordination.
• Maintain calm, solutions-focused presence in a high-volume, service-driven environment.

Skills

Dispatch software

CRM tools

Workforce management

Leadership

Communication

Organization

Problem-solving

Job description

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. In this role, you’ll manage a team of dispatchers responsible for coordinating field technicians, balancing workloads, and maintaining consistent communication with customers. You’ll play a critical role in driving operational efficiency, technician productivity, and high-quality customer service.

This is an ideal position for someone who thrives in a fast-paced environment, leads with accountability and empathy, and understands the importance of precision in scheduling and communication.

Position Mission

To lead and support the dispatch team in optimizing technician schedules, delivering excellent customer communication, and ensuring efficient service operations across all locations.

Key Responsibilities

• Lead, train, and coach a team of dispatchers across shifts and departments
• Monitor daily job scheduling, technician routes, and dispatch flow to ensure on-time service
• Collaborate with service managers and customer service to balance capacity and customer expectations
• Identify and resolve scheduling conflicts, escalations, or workflow issues in real time
• Track and report on key dispatch metrics (response time, job completion, technician efficiency)
• Maintain dispatch SOPs and ensure consistent communication standards
• Use dispatch software and CRM tools to assign jobs, update status, and support scheduling decisions
• Assist with onboarding and ongoing training of new dispatchers
• Participate in cross-functional meetings to improve scheduling strategy and coordination
• Maintain a calm, solutions-focused presence in a high-volume, service-driven environment

Requirements

Qualifications

• 3–5 years of dispatch, scheduling, or service operations experience
• Prior supervisory or team lead experience preferred
• Proficiency in dispatching software, CRM tools, and workforce management platforms
• Strong communication, organization, and problem-solving skills
• Ability to remain calm and decisive in high-volume situations
• Experience in home services, field operations, or multi-location scheduling a plus
• Must pass background check and drug screening

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Superior Water & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.