Senior Director, US Customs Brokerage — Strategy & Growth

Livingston International; Itasca (IL); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Livingston International in Itasca, IL, is seeking a Senior Director, US Brokerage to lead service delivery for Air/Sea clients and drive revenue growth while maintaining client satisfaction. The role requires strategic oversight of multiple client service teams and national centers with a focus on efficiency and data-driven decisions.

The candidate will mentor leaders, optimize workflows, and foster a customer-first culture across the US and North America brokerage operations, ensuring

Qualifications

• Must have previous experience in managing a multiple branches or stations and have P&L for these multiple locations as well as the regulatory parts of the air / sea forwarding business.
• Strong business acumen and an in-depth understanding of the service and financial implications of business decisions; uses sound judgment to make fact-based decisions.
• Must have managed multiple brokerage offices.
• Understand the complexity of a larger freight forward.
• Fully converse with all governmental policies/procedures related to Brokerage operations.
• A strong, results-oriented, and collaborative leadership style; naturally serves as an effective coach, mentor, and developer of talent.
• Energetic with a bias for action; proven ability to work in an intense, fast-paced and at times ambiguous environment.
• A true entrepreneurial orientation; constantly looking for innovative ways to improve processes and services.
• Excellent written, verbal, and presentation skills; can develop and articulate an effective flow of ideas and information that generates understanding and creates a climate in which others are motivated and want to participate.
• Ability to maintain effectiveness while managing/balancing multiple tasks.
• Handles stressful situations and a high volume of work.
• Required to have excellent interpersonal skills to deal effectively with clients, team members, other departments, and all levels of management.
• Excellent analytical and organizational skills.

Responsibilities

• Budget/expense responsibility (support functions)
• Manages staff through subordinate managers.
• Business Acumen and Straight Talk
• Agility
• Customer First Focus
• Accountability
• Leading and Developing
• Inclusion and Collaboration
• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Skills

P&L ownership

Multi-branch management

Client relationship mgmt

Leadership coaching

Analytical skills

Education

Bachelor's Degree or equivalent

Job description

Livingston International in Itasca, IL, is seeking a Senior Director, US Brokerage to lead service delivery for Air/Sea clients and drive revenue growth while maintaining client satisfaction. The role requires strategic oversight of multiple client service teams and national centers with a focus on efficiency and data-driven decisions.

The candidate will mentor leaders, optimize workflows, and foster a customer-first culture across the US and North America brokerage operations, ensuring