Regional Client Services Leader – Trade & Customs

Livingston International; Dearborn (MI); Hybrid; USD 84,000 - 130,000; Full time

Job summary

Livingston is seeking a seasoned Client Service leader to oversee the regional service delivery, profitability and client retention. Reporting to the Director, Client Service, you will coach staff, drive up-sell opportunities and ensure superior client outcomes across the region.

The role requires 6+ years of experience, a Bachelor's degree, and deep knowledge of customs brokerage and CRM tools. Expect a competitive base salary and comprehensive benefits in a fast-paced, collaborative

Qualifications

• Excellent interpersonal and consultative relationship-building skills.
• Experience managing teams to achieve profitability and client retention.
• Strong data analysis and reporting to drive client satisfaction.

Responsibilities

• Train, mentor and manage staff performance to hit results.
• Deliver exceptional client service and foster strong regional relationships.
• Drive revenue, profitability and client retention while meeting regional targets.
• Analyze data and generate reports to identify trends and improve satisfaction.
• Oversee CRM usage and monitor service level statistics and KPIs.
• Develop regional processes to achieve goals and resolve issues.
• Collaborate with other departments to resolve cross-functional challenges.

Skills

Client relationship

Team leadership

Performance management

Data analysis

CRM systems

MS Office

Sales & cross-sell

Education

Bachelor's Degree

Tools

CRM tools

MS Office

Job description

Livingston is seeking a seasoned Client Service leader to oversee the regional service delivery, profitability and client retention. Reporting to the Director, Client Service, you will coach staff, drive up-sell opportunities and ensure superior client outcomes across the region.

The role requires 6+ years of experience, a Bachelor's degree, and deep knowledge of customs brokerage and CRM tools. Expect a competitive base salary and comprehensive benefits in a fast-paced, collaborative