Senior Director, SRE & Reliability Transformation

ServiceNow; United States; Remote; USD 210,000 - 270,000; Full time

Benefits offered by this job

Competitive salary and equity package

Health, wellness, retirement benefits

Unlimited PTO and flexible work

Leadership coaching and executive dev

Job summary

ServiceNow is seeking a Senior Director of Site Reliability Engineering to build and lead a world-class SRE organization across observability and control plane product portfolios. You will define reliability programs, establish standards, and drive transformation across internal platforms and SaaS offerings.

You will report to the VP of Engineering and partner with product, platform, and infrastructure leaders to implement SRE strategies, hire top talent, and shape a reliability-driven culture

Qualifications

• 12+ years of experience in SRE, platform engineering, or reliability engineering at scale.
• 5+ years in leadership roles (director or principal engineer) managing SRE or reliability teams of 10+ engineers.
• Demonstrated track record building SRE programs from scratch or scaling immature programs—with measurable business impact.
• Strong evidence of driving people and organizational transformation; ability to shift culture from reactive to proactive reliability.
• Deep expertise in SRE practices: SLOs, error budgets, blameless postmortems, on-call design, toil reduction.

Responsibilities

• Define SRE program from the ground up—charter, operating model, hiring strategy, and multi-year roadmap.
• Establish SRE principles, practices, and standards across observability products and control plane offerings.
• Create unified reliability frameworks for internal-facing and customer-facing systems.
• Design SRE on-call rotations, incident response processes, and blameless postmortem culture.
• Build and scale an SRE team, establish career levels and growth frameworks.

Skills

SRE leadership

Observability

Incident management

SRE tooling

Cloud platforms

Cross-functional collaboration

Tools

Kubernetes

CI/CD

Monitoring

Job description

ServiceNow is seeking a Senior Director of Site Reliability Engineering to build and lead a world-class SRE organization across observability and control plane product portfolios. You will define reliability programs, establish standards, and drive transformation across internal platforms and SaaS offerings.

You will report to the VP of Engineering and partner with product, platform, and infrastructure leaders to implement SRE strategies, hire top talent, and shape a reliability-driven culture