Senior Director, Relationship Management (Remote Benefits)

The Standard; Portland (OR); Hybrid; USD 131,000 - 209,000; Full time

Job summary

The Standard is seeking a Senior Director of Relationship Management to lead a team delivering proactive client-facing solutions for the voluntary benefits line of business. You will convert the employee benefits strategy into multi-year plans, overseeing account services, broker services, education services, and issue resolution.

You will align leaders to shared outcomes, drive data-driven decisions, and foster continuous learning through the Lean Management System.

Qualifications

• 8+ years of client management experience.
• 2+ years of leader of leaders experience.
• Voluntary benefits industry certifications preferred.
• Experience turning data into actionable business improvements.
• Strong understanding of revenue drivers, profitability, client retention, and cost to serve.

Responsibilities

• Own the execution and results of seamless client service aligning leaders and their reports around shared outcomes, escalating and driving resolution to service issues via partnership with peer leaders within Sales, Account Management, Service, Operations and Actuarial.
• Measure and direct-action plans across all market segments to achieve service organization goals and initiatives such as client retention, market/client insights, and participation in prospect finalist presentations.
• Evaluate current data sources, tools, and structures, and partner with cross functional systems owners to develop a metrics driven framework to ensure data driven practices and decisions.
• Build a community of continuous learners by embracing and leveraging best practices, and the Lean Management System (LMS).

Skills

Client management

Leader of leaders

Change management

Project management

Lean management

Voluntary benefits knowledge

Education

Bachelor's degree

Job description

The Standard is seeking a Senior Director of Relationship Management to lead a team delivering proactive client-facing solutions for the voluntary benefits line of business. You will convert the employee benefits strategy into multi-year plans, overseeing account services, broker services, education services, and issue resolution.

You will align leaders to shared outcomes, drive data-driven decisions, and foster continuous learning through the Lean Management System.