Senior Director, Referral Growth & Partnerships (Hybrid)

Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 162,000 - 235,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mass General Brigham Home Care, Inc. in Somerville, MA is seeking a Senior Director, Referral Services & Business Development to lead referral operations and drive strategic growth across the home-based care continuum.

This leader will oversee the Referral Services Center and support enterprise priorities across home health and Healthcare at Home as services expand. This is a highly visible leadership role with significant travel across the service territory.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field required.
• Master’s degree preferred.
• 8+ years of experience in healthcare operations, referral management, business development, or related field (required).
• 5+ years of senior leadership experience managing teams and cross-functional initiatives (required).
• Experience in home health, hospice, home infusion, or post-acute care preferred.
• Demonstrated success leading organizational redesign, operational transformation, or enterprise change initiatives strongly preferred.
• Executive-level communication and presentation skills, with ability to influence senior leadership and system partners.

Responsibilities

• Lead and manage the division's referral operations to ensure efficient and effective patient flow.
• Develop and implement business development strategies to expand referral networks and hospital partnerships.
• Collaborate with clinical, administrative, and marketing teams to ensure referral processes align with patient care objectives.
• Monitor and analyze referral data to identify opportunities for process improvements and growth.
• Establish relationships with external stakeholders, including physicians, healthcare providers, and business partners, to drive referral growth.
• Oversee the development of marketing initiatives to promote hospital services and expand market reach.
• Ensure compliance with healthcare regulations, hospital policies, and industry standards in referral and business development activities.
• Provide leadership and mentorship to teams, fostering professional growth and enhancing overall performance.
• Prepare and present reports to senior leadership on referral trends, operational efficiency, and business development outcomes.

Skills

Data analytics

Strategic thinking

Executive communication

Presentation skills

Written communication

Change management

Leadership

Operating model design

Stakeholder collaboration

Referral networks

Education

Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field

Master’s degree preferred

Job description

Mass General Brigham Home Care, Inc. in Somerville, MA is seeking a Senior Director, Referral Services & Business Development to lead referral operations and drive strategic growth across the home-based care continuum.

This leader will oversee the Referral Services Center and support enterprise priorities across home health and Healthcare at Home as services expand. This is a highly visible leadership role with significant travel across the service territory.