Senior Director, PULSE Process & Operations Leader

Capital One; Houston (TX); On-site; USD 209,000 - 238,000; Full time

Job summary

Capital One is hiring a Senior Director, Process Manager for PULSE Operations in Houston to lead the Money Movement team (Settlement, Billing, Incentives, Disputes) and drive strategic projects across the company with senior stakeholders. You will shape project plans, manage budgets, and deliver results that impact the bottom line.

Ideal candidates have 2+ years in process, people, and project management, plus strong strategic planning skills.

Qualifications

• Bachelors degree or military experience.
• 2+ years of experience in Process Management.
• 2+ years of experience in People Management.
• 2+ years of experience in Project Management.
• 2+ years of experience in Strategic Planning.

Responsibilities

• Lead moderate sized teams to drive complex projects and programs by providing strategic direction.
• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Ensure projects are delivered on time and on budget within a challenging environment while managing risk.
• Partner cross-functionally with project customers to provide strategic and tactical thought partnership.
• Build and maintain relationships with key stakeholders to ensure delivery of commitments.
• Utilize outstanding influencing skills to drive project and program efforts.
• Demonstrate a proven track record of excellent project management and ability to quickly establish structure.
• Exhibit a passion for coaching and developing associates through leadership.
• Maintain excellent communication and partnership skills to interact with stakeholders at all levels.
• Serve as a Project Leader who is detailed-oriented and able to manage several initiatives simultaneously.
• Act as a Problem-solver by understanding project goals, proposing effective plans, and leveraging data/metrics to deliver results.
• Function as a Juggler capable of prioritizing and toggling between multiple projects with urgency and adaptability.
• Be a Valued Partner with a proven record of collaboration and an understanding of Capital One's risk management organizations.
• Operate as a Team Player willing to roll up sleeves and contribute beyond the scope of the role.

Skills

Process Management

People Management

Project Management

Strategic Planning

Education

Bachelor's Degree

Military Experience

Job description

Capital One is hiring a Senior Director, Process Manager for PULSE Operations in Houston to lead the Money Movement team (Settlement, Billing, Incentives, Disputes) and drive strategic projects across the company with senior stakeholders. You will shape project plans, manage budgets, and deliver results that impact the bottom line.

Ideal candidates have 2+ years in process, people, and project management, plus strong strategic planning skills.