Senior Process Optimization Specialist

Capital One; Houston (TX); On-site; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Process Manager Senior Associate in Houston, TX to lead process-improvement initiatives across Pulse Operations. You will identify automation and AI opportunities to enhance debit network workflows, collect data for leadership insights, and guide cross-functional teams as a SME to ensure adoption of new processes.

The role emphasizes change management, attention to detail, and strong communication in a collaborative environment, with salary guidance provided for Houston

Qualifications

• High school diploma or equivalent required.
• Experience in BPM/PM/Risk management or related fields.
• Strong communication and change-management skills.

Responsibilities

• Lead and own process-improvement initiatives across Pulse Operations.
• Identify opportunities to use automation and AI to optimize workflows.
• Collect data and provide actionable insights to leadership.
• Monitor processes, drive issue resolution and risk mitigation.
• Design end-to-end processes from customer need to production.
• Maintain formal process documentation and SOPs.
• Direct cross-functional teams as SME to ensure adoption of new processes.
• May lead a team on projects.

Education

High School Diploma or GED

Bachelor’s Degree or military experience

Lean, Agile, Six Sigma, BPM, or PM certification

Tools

Microsoft Office

G Suite

Job description

Capital One is seeking a Process Manager Senior Associate in Houston, TX to lead process-improvement initiatives across Pulse Operations. You will identify automation and AI opportunities to enhance debit network workflows, collect data for leadership insights, and guide cross-functional teams as a SME to ensure adoption of new processes.

The role emphasizes change management, attention to detail, and strong communication in a collaborative environment, with salary guidance provided for Houston