Senior Director Process Manager, PULSE Operations

Capital One; Chicago (IL); On-site; USD 209,000 - 238,000; Full time

Job summary

Capital One is seeking a Senior Director Process Manager for PULSE Operations to create strategy and lead a high-priority portfolio. You will guide a team across Money Movement functions and collaborate with senior stakeholders to drive bottom-line impact.

You will oversee project planning, risk management, and cross-functional partnerships, with a focus on delivering results in a fast-paced, complex environment. This role emphasizes coaching, communication, and strategic execution.

Qualifications

• Bachelor's Degree or military experience required.
• At least 2 years of experience in Process Management.
• At least 2 years of experience in People Management.
• At least 2 years of experience in Project management.
• At least 2 years of experience in Strategic planning.

Responsibilities

• Lead moderate sized teams to drive complex projects and programs by providing strategic direction.
• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Ensure projects are delivered on time and on budget within a challenging environment while managing risk.
• Partner cross-functionally with project customers to provide strategic and tactical thought partnership.
• Build and maintain relationships with key stakeholders to ensure delivery of commitments.
• Utilize outstanding influencing skills to drive project and program efforts.
• Demonstrate a proven track record of excellent project management and ability to quickly establish structure.
• Exhibit a passion for coaching and developing associates through leadership.
• Maintain excellent communication and partnership skills to interact with stakeholders at all levels.
• Serve as a Project Leader who is detailed-oriented and able to manage several initiatives simultaneously.

Skills

Project management

People management

Strategic planning

Cross-functional collaboration

Influencing skills

Education

Bachelor's Degree or military experience

Masters Degree (MBA or related)

Job description

Senior Director Process Manager, PULSE Operations Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Role:

As a Senior Director Process Manager in PULSE Operations, you will create strategy and lead a team through high priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You lead important and exciting projects from day one, working alongside key stakeholders across the company. You will lead the Money Movement team which consists of Settlement, Billing, Incentives, Disputes & ownership of the Supplier Strategy that supports PULSE Operations.

Responsibilities of this role may include:

• Lead moderate sized teams to drive complex projects and programs by providing strategic direction.
• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Ensure projects are delivered on time and on budget within a challenging environment while managing risk.
• Partner cross-functionally with project customers to provide strategic and tactical thought partnership.
• Build and maintain relationships with key stakeholders to ensure delivery of commitments.
• Utilize outstanding influencing skills to drive project and program efforts.
• Demonstrate a proven track record of excellent project management and ability to quickly establish structure.
• Exhibit a passion for coaching and developing associates through leadership.
• Maintain excellent communication and partnership skills to interact with stakeholders at all levels.
• Serve as a Project Leader who is detailed-oriented and able to manage several initiatives simultaneously.
• Act as a Problem-solver by understanding project goals, proposing effective plans, and leveraging data/metrics to deliver results.
• Function as a Juggler capable of prioritizing and toggling between multiple projects with urgency and adaptability.
• Be a Valued Partner with a proven record of collaboration and an understanding of Capital One's risk management organizations.
• Operate as a Team Player willing to roll up sleeves and contribute beyond the scope of the role.

Basic Qualifications:

• Bachelors Degree or military experience
• At least 2 years of experience in Process Management
• At least 2 years of experience in People Management
• At least 2 years of experience in Project management
• At least 2 years of experience in Strategic planning

Preferred Qualifications:

• Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)
• Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
• 5 years of experience in Process Management
• 5 years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $208,800 - $238,300 for Sr. Director, Process Mgt

Houston, TX: $208,800 - $238,300 for Sr. Director, Process Mgt

McLean, VA: $229,700 - $262,100 for Sr. Director, Process Mgt

Richmond, VA: $208,800 - $238,300 for Sr. Director, Process Mgt

Riverwoods, IL: $208,800 - $238,300 for Sr. Director, Process Mgt

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.