Senior Director, Pricing & Monetization Strategy

HighLevel; United States; Remote; USD 248,000 - 322,000; Full time

Job summary

HighLevel is recruiting a Senior Director of Product Pricing & Monetization to lead the company-wide pricing, packaging, monetization, and customer research efforts. You will sit at the intersection of Product, Finance, Data, Growth, Sales, Customer Success, Marketing, and Operations to shape a data-driven commercial strategy.

This role coordinates qualitative and quantitative research, builds a prioritized monetization roadmap, and partners across functions to model revenue impact, testing, and

Qualifications

• 14+ years of experience across SaaS pricing, monetization, product strategy, customer insights, growth strategy, management consulting, corporate strategy, or related roles.
• Significant direct experience leading pricing and packaging decisions for a B2B SaaS, platform, or technology company.
• Demonstrated experience translating customer research and data into changes in product, pricing, packaging, or go-to-market strategy.
• Strong understanding of SaaS business models, including subscription economics, usage-based pricing, expansion revenue, retention, gross margin, and customer lifetime value.
• Excellent executive communication skills, including the ability to turn complex analysis into a clear recommendation and decision.

Responsibilities

• Develop a clear, company-wide pricing and packaging strategy across subscription plans, bundles, add-ons, usage-based capabilities, services, and new product launches.
• Evaluate how pricing architecture should evolve as the platform expands to new products and segments.
• Identify value metrics and appropriate pricing models for different parts of the platform.
• Build business cases for pricing changes, including impact on acquisition, ARPU, expansion, retention, and gross margin.
• Partner with Finance and Data to model revenue impact and risks.

Skills

Pricing strategy

Monetization

Customer insights

Pricing analytics

Cross-functional leadership

Tools

SQL

Experimentation platforms

BI tools

Job description

HighLevel is recruiting a Senior Director of Product Pricing & Monetization to lead the company-wide pricing, packaging, monetization, and customer research efforts. You will sit at the intersection of Product, Finance, Data, Growth, Sales, Customer Success, Marketing, and Operations to shape a data-driven commercial strategy.

This role coordinates qualitative and quantitative research, builds a prioritized monetization roadmap, and partners across functions to model revenue impact, testing, and