Senior Director, Payment Network & AI-Driven Engineering

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 200,000 - 300,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington seeks a Senior Director of Software Engineering within Consumer & Community Banking to lead multiple technical areas, drive adoption of advanced engineering practices, and collaborate across domains to push the firm forward.

You will oversee architecture, vendor interfaces, and AI-enabled SDLC initiatives, mentor teams, and partner with senior leaders to balance speed, security, and regulatory compliance.

Qualifications

• Formal training or certification in software engineering with 10+ years of applied experience, plus 5+ years in leadership.

Responsibilities

• Leads multiple technology and process implementations across departments to achieve firmwide technology objectives.
• Drive engineering design of core payment network capabilities through POC and initial implementations spanning the payment network, interfaces, data flows from merchant through our issuing platforms.
• Define and enforce architectural best practices, standards, and guidelines across multiple lines of business ensuring security, scalability, and regulatory compliance.
• Own the Architect of our payment network processing, including transaction authorizations, tokenization, dispute management, Fraud/Risk processing, Identity, settlement and more
• Directly manages multiple areas with strategic transactional focus
• Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
• Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
• Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
• Manages multiple stakeholders, complex projects, and large cross-product collaborations
• Influences peer leaders and senior stakeholders across the business, product, and technology teams

Skills

Software engineering

Leadership

Payment networks

Cloud native

Regulatory compliance

Tools

AI-assisted development

Enterprise tooling

Job description

JPMorgan Chase & Co. in Wilmington seeks a Senior Director of Software Engineering within Consumer & Community Banking to lead multiple technical areas, drive adoption of advanced engineering practices, and collaborate across domains to push the firm forward.

You will oversee architecture, vendor interfaces, and AI-enabled SDLC initiatives, mentor teams, and partner with senior leaders to balance speed, security, and regulatory compliance.