Senior Director of Revenue Growth & Customer Success

Ryder System, Inc.; Raleigh (NC); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. in the United States seeks a Senior Director Sales & Customer Support to drive growth, retention, and customer experience for the mobile maintenance business.

You will lead strategy, business development, account management, and customer success across a multi-functional organization. You will own the customer lifecycle, align commercial objectives with service delivery, and execute go-to-market plans to maximize revenue, loyalty, and profitability for the mobile

Qualifications

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation.
• Master's Degree in Related field or equivalent experience, Preferred
• 10 years or more in Demonstrated successful sales management.
• Knowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required
• Knowledge of competitive analysis, strategizing and execution Advanced, Required
• In‑depth knowledge of negotiation tools and techniques Advanced, Required
• Knowledge of Ryder Sales Process and Ryder products and services Advanced, Required

Responsibilities

• Develop and execute the strategic sales plan for the Mobile Maintenance business.
• Lead national business development and key account expansion.
• Drive customer retention and lifetime value.
• Oversee customer support operations alignment with customer expectations.
• Build and maintain executive-level relationships with strategic customers.
• Partner with Marketing, Product, and Operations to support product expansion and market awareness.
• Develop annual business plans, budgets, and revenue forecasts.

Skills

Leadership

Strategic planning

Revenue growth

Customer partnerships

Executive communication

Negotiation

Data-driven decisions

Cross-functional

Education

Bachelor's Degree in Business

Master's Degree preferred

Job description

Ryder System, Inc. in the United States seeks a Senior Director Sales & Customer Support to drive growth, retention, and customer experience for the mobile maintenance business.

You will lead strategy, business development, account management, and customer success across a multi-functional organization. You will own the customer lifecycle, align commercial objectives with service delivery, and execute go-to-market plans to maximize revenue, loyalty, and profitability for the mobile