Senior Director, Revenue Growth & Customer Success

Ryder System, Inc.; Austin (TX); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. in Austin, TX seeks a Senior Director of Sales & Customer Support to drive growth, retention, and strategic partnerships for our mobile maintenance business.

You will shape the go-to-market strategy and lead a cross-functional team focused on revenue, customer outcomes, and profitability. The role demands 10+ years in sales leadership, strong execution, and the ability to manage executive relationships across national accounts and key stakeholders.

Qualifications

• Bachelor's degree required; master’s preferred.
• 10+ years in demonstrated successful sales management.
• Knowledge of Transportation and Food Industry, including logistics of freight movement.
• Advanced knowledge of negotiation tools and techniques.
• Advanced knowledge of financial elements (balance sheet, cost of capital, depreciation, tax).
• Familiarity with Ryder sales processes and Ryder products and services.

Responsibilities

• Develop and execute a strategic sales plan to achieve revenue, profitability, and market share objectives.
• Lead national business development for new customers and strategic account expansion.
• Develop customer success strategies to improve retention and lifetime value.
• Recruit, coach, and lead a high-performing sales and customer support organization.
• Oversee customer support operations and ensure service standards.
• Manage executive-level relationships with strategic customers and renewals.
• Collaborate with Marketing, Product Management, and Operations on go-to-market and product expansion.
• Develop annual business plans, budgets, and revenue forecasts and monitor performance.

Skills

Strategic leadership

Revenue growth

Customer partnerships

Financial decision-making

Negotiation

Executive communication

Change management

Data-driven decision making

People leadership

Education

Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation

Master's Degree in Related field or equivalent experience

Tools

SOM

SAM

Options

LVO

LVL VP97

D&B

RIDE

Job description

Ryder System, Inc. in Austin, TX seeks a Senior Director of Sales & Customer Support to drive growth, retention, and strategic partnerships for our mobile maintenance business.

You will shape the go-to-market strategy and lead a cross-functional team focused on revenue, customer outcomes, and profitability. The role demands 10+ years in sales leadership, strong execution, and the ability to manage executive relationships across national accounts and key stakeholders.