Senior Director of Global Support & Operations

Samsung Electronics America; Plano (TX); Hybrid; USD 210,000 - 320,000; Full time

Job summary

Samsung Electronics America in Plano seeks a Sr. Director II, Support & Business Operations to lead strategy for Operations Support, SCM/Logistics and Sales/Business Operations, aligning cross-functional teams to deliver efficient, profitable programs.

You will own the P&L, drive process optimization, risk management, and training, while partnering with Finance, Sales, and Engineering to translate business goals into actionable operational plans.

Qualifications

• Bachelor's degree required; MBA preferred.
• 20+ years of experience with 12+ years in project/program management in a Network Telecommunication Service organization.
• Strong leadership and strategic operations background.
• Excellent financial acumen and ability to translate data into insights.
• Strong communication skills and cross-functional influence.
• Proficiency with project/program management tools and automation techniques.

Responsibilities

• Define and implement the long-term vision for Operations Support, SCM/Logistics, and Sales/Business Operations.
• Foster collaboration across Operations, Finance, Sales and Engineering to ensure execution.
• Drive process optimization and cost reduction through automation and best practices.
• Oversee P&L for Support & Business Operations and ensure profitability.
• Develop reporting templates and monitor performance metrics across teams.

Skills

Strategic leadership

Cross-functional collaboration

Financial acumen

Communication

Project management

Education

Bachelor's degree

MBA

Tools

SPMS

OV

SAP

Project/Program management tools

Job description

Samsung Electronics America in Plano seeks a Sr. Director II, Support & Business Operations to lead strategy for Operations Support, SCM/Logistics and Sales/Business Operations, aligning cross-functional teams to deliver efficient, profitable programs.

You will own the P&L, drive process optimization, risk management, and training, while partnering with Finance, Sales, and Engineering to translate business goals into actionable operational plans.