Sr. Director II, Support Business Operations

Samsung Electronics America; Plano (TX); Hybrid; USD 210,000 - 320,000; Full time

Job summary

Samsung Electronics America in Plano seeks a Sr. Director II, Support & Business Operations to lead strategy for Operations Support, SCM/Logistics and Sales/Business Operations, aligning cross-functional teams to deliver efficient, profitable programs.

You will own the P&L, drive process optimization, risk management, and training, while partnering with Finance, Sales, and Engineering to translate business goals into actionable operational plans.

Qualifications

• Bachelor's degree required; MBA preferred.
• 20+ years of experience with 12+ years in project/program management in a Network Telecommunication Service organization.
• Strong leadership and strategic operations background.
• Excellent financial acumen and ability to translate data into insights.
• Strong communication skills and cross-functional influence.
• Proficiency with project/program management tools and automation techniques.

Responsibilities

• Define and implement the long-term vision for Operations Support, SCM/Logistics, and Sales/Business Operations.
• Foster collaboration across Operations, Finance, Sales and Engineering to ensure execution.
• Drive process optimization and cost reduction through automation and best practices.
• Oversee P&L for Support & Business Operations and ensure profitability.
• Develop reporting templates and monitor performance metrics across teams.

Skills

Strategic leadership

Cross-functional collaboration

Financial acumen

Communication

Project management

Education

Bachelor's degree

MBA

Tools

SPMS

OV

SAP

Project/Program management tools

Job description

## Sr. Director II, Support Business OperationsApply: 6555 Excellence Way, Plano, TX, USA: 200 Connell Drive, Berkeley Heights, NJ, USA: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R121041**Position Summary**This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.**Role and Responsibilities**The **Sr. Director II, Support & Business Operations**, will lead the strategic vision and execution, Operations Support, SCM/Logistics and Business/Sales Operations. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Sr. Director II, Support & Business Operations will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability.* **Strategic Leadership:** Define and implement the long-term vision and strategy for Operations Support, SCM/Logistics, and Sales/Business Operations, ensuring alignment with Samsung Networks' business goals.* **Cross-Functional Integration:** Foster strong collaboration and integration among Operations Support, SCM/Logistics, and Sales/Business Operations teams to ensure seamless project execution and operational efficiency.* **Process Optimization:** Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs.* **Financial Oversight:** Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.* **Risk Management:** Identify, assess, and mitigate risks across all projects and operations, ensuring successful delivery and customer satisfaction.* **Training and Development:** Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands.* **Quality and Safety:** Ensure adherence to quality standards and safety processes across all projects and operations.* **Reporting and Communication:** Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics.* **Tool Management:** Serve as the owner/interface for various operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption.* **Leadership and People Management:** Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values.* **Sales Operations: Support Customer Account teams (CAT) on revenue forecasting, tracking of revenue/Management Plan progress and risks and manage customer HW forecasts.*** **Customer contracts: Support Customer Account teams (CAT) on customer contracts, SOWs and contractual deliverables****Skills and Qualifications****Minimum Qualifications:*** Bachelor's degree; MBA strongly preferred.* **Certifications:** Project Management certification preferred (e.g., PMP).* 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.* **Industry Knowledge:** Deep understanding of Sales Operations and Operations support practices* **Leadership:** Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities.* **Financial acumen:** Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights.* **Communication:** Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers.* **Technical Expertise:** Strong knowledge of Project/Program management tools, processes, and automation techniques.* **Authorization:** Authorized to work in the U.S.**Success Profile:*** Strategic thinker who can connect operational execution to business outcomes.* Resilient and adaptive leader who thrives in a fast-paced, matrixed environment.* Customer-centric mindset with a passion for continuous improvement and innovation.* Collaborative and trusted partner to senior executives and cross-functional peers