Sr. Director II, Support Business Operations (Networks)

Samsung Electronics America; Plano (TX); On-site; USD 200,000 - 260,000; Full time

Job summary

Samsung Electronics America in Plano, TX is seeking a Sr. Director II, Support & Business Operations to lead strategic vision and execution for Operations Support, SCM/Logistics, and Sales/Business Operations.

You will partner with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate strategy into executable plans that drive growth and profitability. The role requires 20+ years experience with 12+ years in PM within a Network Telecommunication Service

Qualifications

• Bachelor's degree; MBA strongly preferred.
• 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.
• Certifications: Project Management (e.g., PMP) preferred.
• Deep understanding of Sales Operations and Operations support practices.
• Authorized to work in the U.S.
• Strong leadership and financial acumen; ability to translate data into actionable insights.

Responsibilities

• Define and implement the long-term vision and strategy for Operations Support, SCM/Logistics, and Sales/Business Operations.
• Foster cross-functional integration to ensure seamless project execution and operational efficiency.
• Drive continuous improvement in processes, leveraging automation and innovative methodologies.
• Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.
• Identify, assess, and mitigate risks across all projects and operations.
• Oversee training activities for customers, GC, and internal teams.
• Ensure adherence to quality standards and safety processes across all projects.
• Develop and maintain reporting templates for project status, risks, and KPIs.
• Serve as owner/interface for operations, logistics, and business tools (SPMS, OV, SAP).
• Foster a culture of collaboration, accountability, and innovation across Samsung.
• Support Customer Account teams on revenue forecasting, tracking progress and risks; manage customer contracts and SOWs.

Skills

Leadership

Strategic planning

Operations management

Cross-functional collaboration

Financial acumen

Communication

Project management

US work authorization

Education

Bachelor's degree

MBA

Tools

SAP

SPMS

OV

Job description

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting‑edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Sr. Director II, Support & Business Operations, will lead the strategic vision and execution, Operations Support, SCM/Logistics and Business/Sales Operations. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Sr. Director II, Support & Business Operations will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability.

• Strategic Leadership: Define and implement the long‑term vision and strategy for Operations Support, SCM/Logistics, and Sales/Business Operations, ensuring alignment with Samsung Networks' business goals.
• Cross‑Functional Integration: Foster strong collaboration and integration among Operations Support, SCM/Logistics, and Sales/Business Operations teams to ensure seamless project execution and operational efficiency.
• Process Optimization: Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs.
• Financial Oversight: Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.
• Risk Management: Identify, assess, and mitigate risks across all projects and operations, ensuring successful delivery and customer satisfaction.
• Training and Development: Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands.
• Quality and Safety: Ensure adherence to quality standards and safety processes across all projects and operations.
• Reporting and Communication: Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics.
• Tool Management: Serve as the owner/interface for various operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption.
• Leadership and People Management: Foster a culture of collaboration, accountability, and innovation that reflects Samsung's core values.
• Sales Operations: Support Customer Account teams (CAT) on revenue forecasting, tracking of revenue/Management Plan progress and risks and manage customer HW forecasts.
• Customer contracts: Support Customer Account teams (CAT) on customer contracts, SOWs and contractual deliverables

Minimum Qualifications:

• Bachelor's degree; MBA strongly preferred.
• Certifications: Project Management certification preferred (e.g., PMP).
• 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.
• Industry Knowledge: Deep understanding of Sales Operations and Operations support practices
• Leadership: Proven track record in strategic operations leadership, with exposure to both supply‑side and customer‑facing activities.
• Financial acumen: Strong analytical, financial acumen, and decision‑making capabilities; able to translate data into actionable insights.
• Communication: Exceptional verbal and written communication skills, with the ability to establish relationships cross‑functionally and with customers.
• Technical Expertise: Strong knowledge of Project/Program management tools, processes, and automation techniques.
• Authorization: Authorized to work in the U.S.

Success Profile:

• Strategic thinker who can connect operational execution to business outcomes.
• Resilient and adaptive leader who thrives in a fast‑paced, matrixed environment.
• Customer‑centric mindset with a passion for continuous improvement and innovation.
• Collaborative and trusted partner to senior executives and cross‑functional peers