Senior Director of Client Relationships

S&P Global, Inc.; Houston (TX); On-site; USD 98,000 - 140,000; Full time

Job summary

S&P Global Energy is hiring a Director, Relationship Management / Client Development in Houston to lead strategic accounts, build trusted advisor relationships, and orchestrate cross-functional teams to deliver measurable value.

You will own the end-to-end customer experience, drive adoption of Energy and Platts services, identify upsell opportunities, and partner with Sales, Product, and Customer Success to achieve renewals and growth for enterprise accounts.

Qualifications

• Experience in account management, customer success, sales within energy/commodities sectors.
• Ability to engage with executives and cross-functional teams.
• Proven success in managing strategic/enterprise accounts and renewals.
• Strong communication and data-driven decision making.

Responsibilities

• Act as primary contact for strategic accounts and manage overall customer experience.
• Drive adoption of Energy or Platts services and surface upsell opportunities.
• Coordinate across internal teams to deliver value and meet service levels.
• Develop account plans, conduct executive business reviews, and manage renewal risk.
• Provide feedback to product and marketing to align with customer needs.

Skills

Account management

Customer success

Sales

Consulting

Commercial roles

Energy / commodities knowledge

Stakeholder management

CRM (Salesforce)

Data analytics mindset

Strong communication skills

Tools

Salesforce

Microsoft Office

Job description

S&P Global Energy is hiring a Director, Relationship Management / Client Development in Houston to lead strategic accounts, build trusted advisor relationships, and orchestrate cross-functional teams to deliver measurable value.

You will own the end-to-end customer experience, drive adoption of Energy and Platts services, identify upsell opportunities, and partner with Sales, Product, and Customer Success to achieve renewals and growth for enterprise accounts.