Strategic Energy Customer Success Lead Houston

Woodmac; Houston, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Wood Mackenzie in Houston is seeking a senior Lead Customer Success Manager to support a select group of North American Natural Resources customers. You will partner with the regional CSM and Account Manager to deepen relationships and extend coverage with key stakeholders and user communities.

This senior individual-contributor role requires energy industry knowledge, executive presence, and a collaborative mindset.

Qualifications

• Proven experience supporting complex B2B customer relationships.
• Ability to develop relationships with both day-to-day users and senior stakeholders.
• Experience with major energy companies or large global organizations preferred.

Responsibilities

• Lead customer success strategy for strategic Natural Resources accounts.
• Partner with CSMs, AMs and product teams to align on renewal objectives and growth opportunities.
• Drive adoption and value realization across Wood Mackenzie subscriptions.
• Identify risks and growth signals; communicate insights to the broader account team.
• Enable in-person engagement with Houston-based stakeholders and users.

Skills

Stakeholder management

Energy industry knowledge

Executive presence

Customer success strategy

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM tools

Job description

Wood Mackenzie in Houston is seeking a senior Lead Customer Success Manager to support a select group of North American Natural Resources customers. You will partner with the regional CSM and Account Manager to deepen relationships and extend coverage with key stakeholders and user communities.

This senior individual-contributor role requires energy industry knowledge, executive presence, and a collaborative mindset.