Senior Director, Multi-Store Retail Growth

Goodwill Industries of the Chesapeake, Inc; Arbutus (MD); On-site; USD 120,000 - 150,000; Full time

Job summary

Goodwill Industries of the Chesapeake, Inc. is seeking a Senior Director of Retail to provide enterprise-level leadership for a multi-site retail operation that funds mission programs across communities.

The role directs store performance, merchandising, production, customer experience, and talent development—driving growth, financial sustainability, and mission impact. The Senior Director will set the strategic direction, partner with executive leadership and cross-functional teams including

Qualifications

• 8–10 years leading multi-site retail operations.
• Experience driving year-over-year sales growth.
• Strong strategic and financial acumen preferred.

Responsibilities

• Lead strategy, performance, and alignment of all retail operations across locations.
• Drive 8-12% year-over-year sales growth using data, market insights, and ops innovation.
• Oversee the multi-site retail footprint, ensuring strong customer experience and efficiency.
• Collaborate with Finance, eCommerce, Operations & Sustainability, Real Estate, and other departments.
• Develop leadership pipelines and succession planning across retail leadership.

Skills

Executive leadership

Multi-site leadership

Data-driven decision making

Cross-functional collaboration

Strategic vision

Travel availability

Education

Bachelor's degree in business/retail management or related field

Job description

Goodwill Industries of the Chesapeake, Inc. is seeking a Senior Director of Retail to provide enterprise-level leadership for a multi-site retail operation that funds mission programs across communities.

The role directs store performance, merchandising, production, customer experience, and talent development—driving growth, financial sustainability, and mission impact. The Senior Director will set the strategic direction, partner with executive leadership and cross-functional teams including